How can we help you light up with ease?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account or visiting our order tracking page.

We process orders within 1-2 business days. Standard shipping within Australia takes 5-10 business days. Express shipping (2-5 business days) is available at checkout.

Currently, we only ship within Australia. We're working on expanding our shipping options. Sign up for our newsletter to be notified when international shipping becomes available.

We offer a 30-day return policy. Items must be in original packaging and unused condition. Please contact us to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

1. Contact our support team with your order number
2. We'll provide a return authorization and shipping label
3. Package the item in its original packaging
4. Send it back to us
5. Once received, we'll process your refund within 5-7 business days

Hardwired fixtures require a licensed electrician. Plug-in options are perfect for renters and can be installed by anyone—just plug in and enjoy! Check the product specifications to see which installation type applies.

For linen shades, use a soft brush or vacuum with a brush attachment. For metal and glass, a soft, damp cloth works best. Always unplug before cleaning and avoid harsh chemicals. See our care guides for detailed instructions.

All products come with a 2-year warranty covering manufacturing defects. This includes issues with materials, workmanship, and electrical components. Normal wear and tear, damage from misuse, or modifications are not covered.

We accept all major credit cards, PayPal, and Afterpay (4 interest-free payments). All prices include GST and are in Australian Dollars (AUD).

Yes! An invoice is automatically emailed to you after purchase. You can also download it from your account under "Orders".